Good news for customers of StubHub: You’re getting your money back.
The ticket resale platform has agreed to give refunds to customers who purchased tickets to events canceled because of the COVID-19 pandemic. When concerts and other events first started being canceled, StubHub initially stopped honoring its refund guarantee, instead offering customers credits to be used for future events.
On Wednesday, several state attorneys general announced a settlement with StubHub that forces the ticket reseller to reverse the policy and honor refunds for tickets purchased prior to March 25, 2020. The settlement also requires StubHub to be more forthcoming about its refund policies and honor those policies when events are cancelled.
The company will be able to avoid paying a multi-million-dollar penalty if it promptly coughs up the refunds owed to customers. Instead of refunds, StubHub had tried to offer credits of $120% of ticket purchase prices for future events.
The multistate investigation began after several customer complaints, and Stubhub’s “lack of responsiveness” to the inquiries, the attorneys general said.
Now, the bad news: The settlement only involves StubHub customers in Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia.
Copyright © 2021, ABC Audio. All rights reserved.
Related Posts
May the cash be with you: Julien’s putting massive trove of ‘Star Wars’ stuff on the auction block
May 3, 2024
Julien's AuctionsTimed in anticipation of May 4's Star Wars Day, Julien's Auctions and Turner…
New Music Friday: Meghan Trainor, Sia and more
May 3, 2024
This week's New Music Friday features new singles from big names and notable album releases from…
NBC renews ‘Night Court’ reboot for a third season
May 3, 2024
NBC/Nicole WeingartNight Court will stay in session at NBC. The network announced on May 3 that the…
Nicholas Galitzine on how BTS inspired his role in ‘The Idea of You’
May 3, 2024
Alisha Wetherill/PrimeNicholas Galitzine plays Hayes Campbell, the lead singer of the fictional boy…
Fourth season of ‘Emily In Paris’ will be split in two
May 3, 2024
Netflix/Stephanie BranchuOn Friday, May 3, the cast of Netflix's Emily In Paris teased the show's…
Survey says 92 minutes is Americans’ ideal movie length
May 3, 2024
Getty/Klaus Vedfelt(NOTE LANGUAGE) After marathon movies like the Oscar-winning Oppenheimer and the…
Reality Roundup: ‘Gypsy Rose: Life After Lockup’ trailer, Andy Cohen on ‘Vanderpump Rules’ break and more
May 3, 2024
Have no fear, your reality roundup is here! Here's a look at what happened in the world of reality…
On Saturday, May the Fourth be with you. It’s ‘Star Wars’ Day!
May 3, 2024
Saturday, May 4, is Star Wars Day, and the official website of that galaxy far, far away is helping…